Les chatbots ont encore un bel avenir devant eux Après l’engouement de 2016-2017, la vogue des chatbots s’est un peu étiolée. Comme souvent, beaucoup a été promis par les fournisseurs de solutions, les directions en charge de la relation client… et les consultants. De nombreux tests et POC se sont lancés depuis 2 ans, de… Lire la suite
POSTS TAGGED : digital transformation
How digital transformation could reshape trade Finance Industry? The industry screened through The Family Digital Transformation model
These past 5 years, banks have made great efforts to transform their Trade finance Business, investing on technology & reshaping operating models to reduce cost income ratio, streamlining processes to enhance client experiences, and strengthening compliance and regulatory requirements. They are preparing for next generation of technologies: First by expecting concrete results with OCR technologies,… Lire la suite